I was initially excited to work with your company, but my recent experience with your representative, Gavin, was disappointing. During our interaction, I felt dismissed and that assumptions were made about my income. When I inquired about the OneApp program, I was told it only assists with credit needs, which is inconsistent with my prior experience and the information provided on your website. Gavin just was not professional and when asked to speak to higher management was not directed towards management either. I have already submitted my application for the property in question which was canceled and was simply seeking clarification on the documentation required and oneapp information. To date, I have not received the requested information regarding the OneApp program. I would’ve greatly appreciate accurate guidance. Can not get a call or communication or answer from anyone. I value the services your company provides and hope that future interactions reflect the professionalism and support for which your company is known. Update: Matt reached out to me regarding my review and complaint. He was polite and professional, and I appreciate both the clarification and him taking the time to contact me. He explained that the OneApp process is entirely at their discretion, meaning they can choose who does or does not receive the OneApp information, and that they are not required to offer applicants the option to apply through OneApp. He also clarified that while there is no law requiring tenants to earn three times the rent, this is one of their internal requirements. /////////////////////////////////////////////////////////////////////// Response to company response: The issue was never my income. I actually earn 4x times or more the rent. The concern was the profiling I felt I experienced when I inquired about using a verification letter to support additional income instead of providing bank statements, which are personal and something I prefer to use only as a last resort when other valid forms of proof are available. It is not a legal requirement to make 3x times the rent, and even if it were relevant, that was not a problem. However, it appeared that assumptions were made about my financial situation, and your employee seemed to presume that I did not meet the 3x requirement without addressing me when asked how to provide the additional income because the system the company uses is not as user friendly. I also told you I appreciated you reaching out to me to try to help and that I would follow back up. However I have not followed up because I have been out of town for work, and it is the holidays not because I lacked any documentation or for any reason related to my review. Also, your response attempting to present a false narrative regarding my finances again is concerning. Additionally, promoting programs like OneApp and FlexPay which are designed to help tenants with rent payments and to get approved for places while simultaneously stating that you require tenants to earn 3x the rent to avoid putting them in a bind is contradictory and does not make sense. Again Thanks for your time and this was a honest and straightforward review.

Ree